Portrait of Kenny Kao

Kenny Kao

Senior IT Engineer  |  Managed Services · Cloud Infrastructure · Cybersecurity

Summary

Senior IT Engineer with 10+ years in systems administration, endpoint management, and cybersecurity. Supports 25+ MSP clients across education, healthcare, automotive, aviation, and financial services on a Microsoft-centric stack (Microsoft 365, Entra ID, Intune, Exchange Online, Azure). Experienced in hybrid identity, EDR rollouts, backup and disaster recovery, and automated deployments to 1,000+ endpoints. CCNA, AZ-500, AZ-104, Security+; M.B.S. in Cybersecurity.

Professional Experience

06/2021 – Present
Livingston, NJ
desksideSenior IT Engineer
  • Administer hybrid identity across Active Directory and Microsoft Entra ID; resolve sync failures and enforce MFA to strengthen security and compliance.
  • Manage Microsoft 365, Intune, Exchange Online, and Defender for 25+ clients; resolve mail delivery, lockout, and routing issues in M365 and Google Workspace.
  • Deployed SentinelOne EDR to 100+ endpoints across 5 clients; remediate account compromise, unauthorized SNMP access, and malware alerts.
  • Maintain Datto and Slide BCDR for enterprise and SMB clients, proactively resolving virtual boot failures so backups stay recoverable.
  • Manage Cisco Meraki networks and deployed SonicWall firewalls for 5 clients; lead resolution of high-priority outages across multi-site environments.
01/2017 – 06/2021
Piscataway, NJ
Rutgers UniversityUnit Computing Administrator
  • Automated Windows 10 imaging with MDT and Dell ImageAssist and deployed software via scripts and KACE bundles to 1,000+ endpoints.
  • Migrated on-premises Active Directory to Azure AD and mailboxes from Exchange to Office 365; built Intune device and app protection policies.
  • Piloted ServiceNow ITSM using ITIL practices to consolidate tools; provided front-line support to 1,000+ end users.
05/2015 – 01/2017
Sayreville, NJ
Sabert CorporationIT Help Desk Technician (from IT Intern)
  • Provided 24/7 support to ~300 users; administered AD, Exchange, Office 365 migration, and tape backups; implemented Spiceworks ticketing, patching, and 2FA.

Skills

Cloud & Identity
Microsoft 365, Azure, Entra ID, Active Directory, Intune, Exchange Online, Google Workspace, Google Admin Console
Security
SentinelOne EDR, Microsoft Defender, Barracuda Email Security, BitLocker, MFA
Infrastructure
Cisco Meraki, SonicWall, PRTG, Datto, Slide, VMware vSphere/ESXi, Hyper-V
Endpoint & RMM
N-able N-central, KACE, SCCM, MDT, ConnectWise ScreenConnect, ServiceNow
Scripting
PowerShell, Python, Batch, SQL

Certifications

Cisco
Cisco Certified Network Associate (CCNA)
Microsoft
Azure Security Engineer Associate (AZ-500)· Azure Administrator Associate (AZ-104)· Azure Fundamentals (AZ-900)· Security, Compliance & Identity Fundamentals (SC-900)
CompTIA
Security+· Network+
Other
ITIL 4 Foundation

Education

2019 – 2021
Rutgers UniversityMaster of Business and Science (MBS), CybersecurityGPA 3.9
2011 – 2015
Rutgers UniversityBachelor of Arts (BA), Information TechnologyGPA 3.5